DELIVERY & RETURNS
DELIVERY
Personalised orders
Bespoke personalised products should be ready within 7 working days of the final proof approval date, this can vary depending on the size of the order.
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All other orders
All other products will be ready to ship in 1-3 working days
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We ship all our orders from our London studio to customers all over the world. We always use a premium, tracked service to ensure that your order arrives safely and on time.
UK Delivery (48 hours): FREE
US and ROW Delivery (5-7 working days): £19.99
Tracking information will be provided for large personalised orders.
Need it sooner?
Not a problem, get in touch with us to discuss fast-track options and express shipping.​
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Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply
and we cannot accept responsibility for delays due to customs.
RETURNS
Our goal is to ensure you are satisfied with your over the c items, whether you've purchased personalised stationery or one of our greeting cards. Please refer to the following information for detailed return policies.
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Personalised Returns
We take pride in producing all our personalised products on a made-to-order basis. Please note that due to the personalised nature of these products, we are unable to accept returns. However, if you're not completely satisfied with your order, please get in touch within 30 days of your order date, and'll do our best to resolve issue.
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All other returns
We understand that sometimes stationery may not meet your expectations. Therefore, we offer a 30-day return policy for unpersonalised orders.
